What if my plants arrived damaged?

The Tree Center guarantees that your plant will arrive in a healthy and living condition. If your plant does not arrive alive or is otherwise damaged in transit, please contact us immediately. All orders from The Tree Center come with our Arrive & Thrive Guarantee™. Whether your order was damaged in transit when it arrived on day one or took a turn for the worse on day 30, you’re covered!

All you have to do is submit a ticket through our website and a member of our team will be ready to assist you. Make sure to include your order number and a picture of your affected tree(s). All Arrive & Thrive Guarantee™ claims must be submitted within 30 days of receiving your order. 

Click here to submit a ticket.

If your tree has become sick or perished and it is outside of your Arrive & Thrive Guarantee™ coverage period, please follow this link for further support: What if my plant becomes sick?

*Please note that leaves missing or minor naturally occurring changes to plants are not considered damage.