If you would like to cancel an order, please contact us immediately via live chat, a support ticket, or by phone during our normal business hours at 888-329-0140.
-Orders that have already shipped or have begun the process of fulfillment can not be canceled.
-Given the intensive process of handling live plants across our farm, and in order to ensure timely delivery, all cancelled orders are subject to a 20% fee to cover our packaging, labor, and inventory expenses.
We encourage customers to reach out quickly if they would like to cancel their order as we are known for shipping out orders with record timing! While you may submit a ticket to request that your order be canceled, this runs the risk of your request not being handled before your order is shipped. Our support team operates between 9:00 AM and 5:00 PM (EST) Monday through Friday and can be contacted by calling us at (888) 329-0140. Still, If you would like, you may submit the following form to submit your cancellation request:
Please note that we are unable to cancel your order once it has shipped. If your order has already shipped, please see this support article about returning your order: What's Your Return Policy?
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